24/7 · No cooling · No heat · Water leaks
When the house is 85° inside in August or 55° after an ice storm, call us. A person answers, gives you an honest arrival window and tells you the diagnostic fee before a tech heads out.
Same flat-rate quote nights, weekends and holidays.
Gas smell: leave the house, don't flip switches, and call 911 or your gas utility's emergency number from outside. Electrical burning smell from the system: switch it off at the thermostat and the breaker, then call us.
Get everyone out, call 911, and don't go back inside until responders clear it. Then call us to inspect the furnace and venting.
Run portable generators outside only, well away from doors and windows, never in a garage or crawl space. Don't connect a generator to your house wiring without a transfer switch installed by a licensed electrician.
These solve a surprising number of calls. If they don't, call us.
When the power comes back after a storm, wait a few minutes before turning the system on. If the outdoor unit doesn't start, check the outdoor disconnect and breaker before calling.
Failed capacitors and contactors, motors, refrigerant leaks, frozen coils. Trucks carry the parts that fail most in a Triangle summer. AC repair & no-cool calls
Heat pump defrost failures, heat strips, furnace ignition and safety lockouts. Heat pumps
Clogged condensate lines and overflowing pans, especially attic air handlers dripping into the ceiling. Ductwork, crawl spaces & attics
Seized blower motors, electrical faults and failing compressors. We'll make it safe first.
Units hit by falling limbs or flooded after heavy rain. Don't run a unit that sat in standing water. Call us to check it.
During heat waves and cold snaps the phones light up. We put households with babies, older adults and people with medical needs first, so please tell us when you call. Then no-cool and no-heat calls, then everything else. If something can safely wait until morning, we'll say so honestly.
Comfort Club members get priority scheduling. Fernway Comfort Club
You call (919) 555-0188. A person in the Triangle answers.
We run through quick checks with you, then tell you the diagnostic fee and an arrival window.
The tech arrives, tests the system and gives you a written flat-rate price.
You choose: fix it tonight, or get some heat or cooling going now and schedule the full repair. Both are fine.
We leave notes and photos of what we found.
“AC quit at 9pm during that week of upper-90s heat with my dad staying with us. They were here before 11 with a new capacitor and fan motor. House was cool by midnight.”
“Ice storm, heat pump frozen solid. They talked me through emergency heat on the phone and came first thing in the morning to fix the defrost board.”
Sample reviews written for this demo. Not real customer reviews.
No. Our flat-rate quote is the same at night, on weekends and on holidays. We'll tell you the diagnostic fee on the phone before dispatching, and the tech gives you a written price for the repair before starting. If you'd rather wait until regular hours for the repair, you only pay for tonight's visit.
It can be. In a Raleigh summer, indoor temperatures climb fast, and heat is dangerous for babies, older adults and anyone with health conditions or pets left home. If anyone at home is at risk, treat it as urgent and call us. Meanwhile, close blinds, use fans and stay on the lowest floor.
A light frost that clears every so often is normal defrost. A unit that's iced solid isn't. Don't chip or pour hot water on it. Switch the thermostat to Emergency Heat so the backup heat keeps the house warm, then call us. The usual causes are a failed defrost part, low refrigerant or blocked airflow.
Turn the system off at the thermostat and put a bucket and towels down. The usual cause is a clogged condensate drain or overflowing pan from an attic air handler. If the ceiling is sagging, stay out from under it. Call us. We'll clear the drain and install a float switch if you don't have one.
House too hot or too cold right now?
Call (919) 555-0188